Where to Find Taobao Gold Coin in the Mobile App

If you cannot find Taobao Gold Coin on mobile Taobao, the most useful answer is not “your app is wrong.” Taobao's older official guide gives several names and places for the feature, but the exact entrance can change by app version, account and activity availability.

Official entrances named by Taobao

Taobao coin guide says that after shopping and confirming receipt, coins go into a “coin chest,” and users can enter “Mobile Taobao - Taojinbi” to open it. The same guide also mentions “淘宝币—我的” for viewing returned coins and “淘金币—我的” for default deduction settings. It still contains old dated examples, so use it to identify the feature rather than assume its reward amounts, expiry rules or screen positions describe your current account.

Based on that, try these checks in the current app:

• Use the app search box and search for 淘金币 or 淘宝币.
• Look for a homepage channel, benefits/rewards area, or “My Taobao” benefits section rather than only the shopping cart.
• Open a product that shows a coin-deduction mark; the guide says coin deduction is tied to supported product pages.
• If you recently refunded an order, check the coin or Taobao Coin “My” page for returned coin records.

Why it may look like a different or “ghost” version

The guide is an official source, but it is not proof that every 2026 app build uses the same visible button. If the entrance is missing, record your phone system, Taobao version, login account region, and a screenshot of “My Taobao.” Check for an update through your usual official app store, then ask in-app customer service to locate the feature for that version and account. If the page opens but its balance or an order refund looks wrong, include the order reference and coin-history screen. Do not infer that the balance was deleted merely because a shortcut is missing; the available guide does not establish the cause for your particular account.